At CYOF, we strive to provide you with the highest quality hand-painted clothing. However, if you receive a damaged or incorrect item, filling out the feedback form is a necessary step for initiating an exchange. Here’s why it’s important:
Eligibility for Exchange
- Accurate Documentation: The feedback form ensures we have all the details of your claim. This includes information about the damage or incorrect product, which allows us to assess the situation properly.
- Eligibility Verification: Submitting the form within 2 days of receiving your item enables us to verify your eligibility for an exchange. This timeframe ensures we can respond quickly and accurately to any issues.
- Efficient Process: Completing the form helps us streamline the exchange process. It allows our team to track, review, and prioritize your request for a replacement, ensuring prompt resolution.
Important Notes
- Condition of Products: To be eligible for an exchange, the item must be unused, unworn, unwashed, undamaged, and must include all original tags and packaging.
- Tag Removal: If the product tag is removed, the item will no longer be eligible for exchange.
- Time Sensitivity: If you do not submit the feedback form within 2 days of receiving your product, it will be considered as accepted, and no exchange will be provided.
Disclaimer
- Once a product is in your possession for more than 2 days, it will be considered used, and no exchange will be possible.
- Please check all product details, including sizing, before making your purchase, as we do not accommodate returns. For exchanges, products must remain in their original condition and packaging, with no alterations or signs of wear.
By following these steps and completing the feedback form, we ensure a smooth and transparent process for handling your exchange, allowing us to promptly dispatch a replacement item within 7-10 working days after we receive the returned product.
For further assistance or questions, feel free to contact us at info@cyofs.com. We are here to help!