As a company policy, we do not offer refunds or returns on any products once sold. However, if a product is delivered damaged or incorrect, it can be exchanged, provided the terms and conditions are met. Please note, there is no exchange or return on products purchased from the Stock Clearance Sale. If the desired product for exchange is not in stock, a credit note will be issued.

If the product is not from the sale section and is eligible for an exchange due to damage or incorrect delivery, you must submit the feedback form available via the QR code on the box label within 2 working days (48 hours) of delivery to request an exchange. Once acknowledged by the CYOF team, you will need to send the product back to our studio. We will dispatch a new product once we receive the returned item.

– Exchanges can take 7-10 working days from the date of delivery.

– Only products that are unused, unworn, unwashed, undamaged, with all labels and tags intact, and in their original packaging are eligible for exchange.

– Submitting the feedback form available via the QR code on the box label is mandatory. Without this form, we cannot process an exchange.

– Please note that exchange is allowed only once per order.

Prepaid orders are not eligible for cancellation. 

You can cancel your Cash on Delivery (COD) order within 24 hours of placing it. Please fillup the “Cancelation Form” to request a cancellation. Click Here…

The customer agrees not to dispute the decision made by CYOF and accepts CYOF’s decision regarding the cancellation.

Yes, you can exchange any products that are eligible for exchange within 48 hours of delivery. Please note that some items are not returnable or exchangeable.

We strive to ensure that every transaction on our website is seamless and that all products meet the highest quality standards. However, exchange requests may be declined for the following reasons:

– The customer does not like the material or color of the product. We recommend carefully reading the product description and reviewing all images before ordering. You can also contact us for more details about the product if needed.

– Variations in color, finish, and overall look are inherent in our hand-made products. Color differences of 10-12% may occur due to screen resolution or camera lighting. Please do not request an exchange or return for these reasons.

– The product is used, damaged, incorrect, altered, washed, or has had its tags and labels removed.

– Items purchased during a sale, at a discount, with a coupon, or using a gift voucher are non-returnable, non-refundable, and non-exchangeable.

First of all you have to fill up the “Feedback Form”, without fill up this form we could not provide any Exchange service. Click Here…

All details on how to exchange a damaged or incorrect product are available via the “Exchange Label” QR code on the packaging. Simply scan the QR code to access the instructions. Fill up a exchange form. Click Here…

If you receive a damaged or incorrect product, please record an unboxing video of the product without any edits, and take three clear photographs. Submit these along with the “Feedback Form” available via the QR code on the box label within 2 working days (48 hours) of delivery. Click Here…

Once we receive the returned product at our warehouse, it typically takes 7-10 working days to dispatch the replacement. We appreciate your patience during this time.

Yes, certain items such as made-to-order products and those purchased during a Stock Clearance Sale are not eligible for exchange.

If you do not submit the feedback form within 2 working days (48 hours) of delivery, we will consider the product correct and no exchange will be processed.

If the product tags have been removed, the item will not be eligible for exchange. Please ensure all tags and labels remain intact until you are certain about keeping the product.

Once you submit the feedback form and your exchange request is approved, we will send you an “APPROVED” Email or WhatsApp or Massage. You can track the status of your exchange request through Email or others updates from CYOF. For further assistance, you can contact us at info@cyofs.com.

Due to the handmade nature of our products, delivery may sometimes take longer than expected. If your order is delayed beyond the standard delivery time, please contact us at info@cyofs.com, and we will assist you in tracking your order.

At this time, CYOF primarily ships within India. We are offering in the future, so please stay tuned.

Once an order has been placed, it cannot be modified. If you need to change your order details, please Cancel your COD order within 24 hours (if eligible) and place a new order. Prepaid orders cannot be canceled or modified.

CYOF accepts a variety of payment methods including credit/debit cards, net banking, and UPI. We also offer a Cash on Delivery (COD) option for select orders.

If you experience any issues during payment, such as a transaction failure or double charge, please contact us immediately at info@cyofs.com with your order details. We will investigate the issue and assist you accordingly.

If you miss the delivery, our courier partner will usually attempt to deliver the package up to three times. If the package is still undelivered, it will be returned to our warehouse. Please fill up the “Redelivery Form” to arrange for a redelivery or any further assistance. Click Here…

Once an order is placed, the delivery address cannot be changed. Please double-check all details before confirming your order. If you realize you’ve made a mistake, contact us immediately at info@cyofs.com, and we will try to assist if the order hasn’t been dispatched yet.

Currently, CYOF does not offer gift-wrapping services. However, our packaging is designed to be unique and special, reflecting the care and craftsmanship of our hand-painted products.

Yes, each hand-painted item comes with specific care instructions, to maintain the quality of your hand-painted product, please follow the care instructions provided with your order. Generally, we recommend hand washing in cold water with mild detergent and avoiding direct sunlight to preserve the colors. Do not bleach, tumble dry, or iron directly on the painted areas.

We value your feedback and encourage you to share your experience with us. You can provide feedback by filling out the feedback form accessible via the QR code on your product’s packaging. Your feedback helps us improve our products and services. Click Here…

CYOF occasionally offers discounts and promotions. You can stay updated by subscribing to our newsletter or following us on social media. Currently, we do not have a loyalty program, but we appreciate your continued support.

After placing an order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam/junk folder. If the email is not there, contact us at info@cyofs.com for assistance.

Yes, CYOF accepts bulk orders for events, corporate gifting, and other special occasions. Please reach out to us at info@cyofs.com to discuss your requirements and get a quote.

If your order arrives with missing items, please contact us immediately at info@cyofs.com. Provide your order details and unboxing video, and we will resolve the issue as quickly as possible.

We do not offer size exchanges for our hand-painted clothing. Since each piece is custom-made, we recommend carefully selecting your size before placing an order.

Slight color variations may occur due to differences in screen resolution or lighting conditions during photography. These variations are not considered defects and are not valid reasons for exchange or return.

While we strive to deliver all orders within 7-10 working days, unforeseen circumstances may cause slight delays. We appreciate your patience and will keep you informed if any delays occur.

CYOF is headquartered in Bongaon, West Bengal, India-743235. All our products are processed and dispatched from this location.

Yes, once your order has been shipped, you will receive a tracking number via email, which you can use to track your package. Click Here…

Our Privacy Policy outlines how we collect, use, and protect your personal information when you use our website. We ensure your data is secure and used only for the purposes outlined in our policy. For detailed information, please review our Privacy Policy. Click Here…

We employ robust security measures to protect your personal information during transmission and storage. Credit card information is always encrypted during transfer over networks. For more details on how we safeguard your data, please refer to our Privacy Policy.

By using our website, you agree to our Terms of Service, which govern your use of the site and services. These terms include information about your responsibilities, our rights, and the legal framework governing your use of the site. For the complete Terms of Service, please visit our Terms of Service page. Click Here…

If you have a dispute regarding our products or services, please contact our customer service team at info@cyofs.com. We will do our best to address and resolve any issues promptly. If necessary, disputes will be resolved according to the laws of India, as outlined in our Terms of Service.

Our standard shipping cost is included in the product price, but additional shipping charges may apply based on your location and shipping preferences. For detailed shipping information, please review our Shipping Policy. Click Here…

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery through the courier’s website.

If your order arrives damaged or incorrect, please follow our exchange process by recording an unboxing video, filling out our feedback form, and returning the item to our warehouse. We will process the exchange within 7-10 working days after receiving the returned item.

For exchanges of damaged items, please record an unboxing video, fill out our feedback form, and return the damaged item to our studio. We will process your exchange within 7-10 working days after the returned item is received at our warehouse.

CYOF does not offer refunds due to the bespoke nature of our products. If you receive a damaged or incorrect item, we will process an exchange. For more details on our exchange policy, please refer to our Exchange Policy.

If you experience any issues with our website, please contact our customer service team at info@cyofs.com. We will work to resolve any problems you encounter and ensure a smooth browsing experience.

We currently ship only within India. Unfortunately, we do not offer international shipping at this time. Please check our Shipping Policy for more details on shipping locations and restrictions.

Yes, you can purchase our products as gifts. During checkout, you can specify a different shipping address if the item is a gift.

If you forgot your account password, you can reset it by clicking the “Forgot Password” link on the login page. Follow the instructions sent to your registered email to create a new password.

At this time, we do not offer wholesale or bulk purchasing options. We focus on providing bespoke, hand-painted clothing directly to individual customers. If you have special requests or need large quantities, please contact us at info@cyofs.com to discuss potential options.

If you receive an item that does not match your order, please contact our customer service team immediately. We will require an unboxing video and the returned item to process the exchange. Refer to our Exchange Policy for more details.

To unsubscribe from our mailing list, click the “unsubscribe” link provided at the bottom of any email we send. You can also contact our customer service team at info@cyofs.com to request removal from our mailing list.

While we offer hand-painted clothing, customization options are limited to specific designs and preferences. If you have a particular request, please reach out to us at info@cyofs.com to discuss available options.

You can contact our customer support team via email at info@cyofs.com. We are available to assist with any questions or issues you may have regarding your orders or our services.

To stay updated with the latest news, product launches, and promotions, follow us on our social media channels or subscribe to our newsletter. You can also check our website for announcements and updates.

CYOF collects personal information when you place an order, subscribe to our newsletter, or interact with our website. This may include your name, email address, phone number, shipping address, and payment details. For more details, refer to our Privacy Policy.

We use your personal information to process orders, provide customer support, and send promotional materials if you have opted in. We may also use it to improve our services and for internal analytics. For a comprehensive list of how your information is used, please review our Privacy Policy.

CYOF implements various security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure server technology and encryption practices. For more information on our security measures, see our Privacy Policy.

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as required to fulfill your orders or as outlined in our Privacy Policy. We may share information with trusted partners who assist us in operating our website and providing services, provided they agree to keep your information confidential.

You can update or correct your personal information by logging into your account on our website and making the necessary changes. If you need further assistance, please contact our customer service team at info@cyofs.com.

To request the deletion of your personal information, please contact our customer service team at info@cyofs.com. We will process your request in accordance with applicable laws and our Privacy Policy.

If you have concerns about the privacy of your information or believe there has been a breach of our privacy practices, please contact us at info@cyofs.com. We will investigate the issue and address any concerns in line with our Privacy Policy.

CYOF’s Terms of Service are governed by and construed in accordance with the laws of India. Any disputes arising from the use of our website or services will be subject to the jurisdiction of the courts in India.

CYOF may update its Terms of Service from time to time. We will post the updated Terms on our website, and it is your responsibility to review them periodically. Continued use of the website following the posting of changes constitutes acceptance of the new Terms.

If any provision of the Terms of Service is deemed unenforceable or invalid by a court of law, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to reflect the original intent of the parties as closely as possible.

Yes, CYOF reserves the right to terminate your access to the website and services if you fail to comply with the Terms of Service or if we believe you are engaging in unlawful or inappropriate behavior. Termination will be effective immediately upon notice.

CYOF is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our liability is limited to the maximum extent permitted by law and as outlined in the Terms of Service.

For any questions or concerns regarding the Terms of Service, you can contact us at info@cyofs.com. We are available to assist with any inquiries related to our Terms and policies.