To ensure a smooth exchange experience and maintain product quality, CYOF requires that all returned items meet specific guidelines. This notice outlines key points to help you avoid any issues that may affect your eligibility for exchanges or further services.
1. Keep the Product Tag Intact
The product tag is essential for identifying the item and verifying its authenticity. If the tag is torn, removed, or damaged in any way, the item will no longer be eligible for exchange. CYOF considers the tag a mandatory part of the product for exchange purposes, as it helps us confirm that the item has not been used or altered.
2. Barcode and Number Matching
Each CYOF product comes with a unique barcode and identification number. If the barcode or ID number does not match our records, CYOF will be unable to process the exchange request. This matching process helps us ensure the item returned is the same item originally purchased, maintaining quality control for all our customers.
3. Maintain the Original Condition of the Product
To qualify for an exchange, the product must be in its original, unused condition. This means:
- No signs of wear or washing: Products that appear worn, washed, or altered in any way (e.g., stains, fabric damage) cannot be accepted for exchange.
- All packaging and materials intact: The product should be returned with all its original packaging and materials, including any CYOF-provided envelopes. If the envelope or packaging is torn or missing, it may impact the eligibility of the exchange.
Any damage to the product, tags, barcode, or packaging may void the exchange eligibility, as CYOF prioritizes preserving the quality and authenticity of each item.
4. Strict Adherence to CYOF Policies for a Successful Exchange
All exchanges must follow CYOF’s established policies. Here’s what to expect if the guidelines are not followed:
- Non-Compliance with Conditions: If an item is returned with a missing or damaged tag, unmatched barcode or ID, signs of wear, or altered packaging, CYOF will be unable to process the exchange request.
- Policy-Driven Decision: The CYOF team reviews each returned item carefully, and our policies are strictly applied to protect the integrity of our hand-painted clothing. This means that any product not meeting our guidelines will be returned to the customer without an exchange.
Summary of CYOF’s Steps if Exchange Conditions Are Not Met
If the product fails to meet the exchange conditions, here is what CYOF will do:
- Reject the Exchange Request: The item will be returned to the customer, as we cannot offer exchanges on items that do not meet the stated criteria.
- Notify the Customer: CYOF will inform the customer of the specific reason(s) why the product is not eligible for exchange.
- No Further Services for Non-Compliant Items: Once rejected, further services for the non-compliant item cannot be provided.
By following these guidelines, you can help ensure a smooth and efficient exchange process. Thank you for your cooperation and for helping us uphold CYOF’s standards for all customers.