At CYOF, our hand-painted clothing is carefully crafted, and each product is a unique work of art. To maintain the quality and ensure authenticity, all items come with original tags that must remain intact. Please review the following important disclaimers related to product tags:
- Removal of Tags:
- Products with removed or altered tags are not eligible for exchange. The tag serves as proof of authenticity and product integrity, and any tampering will void the possibility of an exchange.
- Exchange Conditions:
- To initiate an exchange, the product must be returned in its original condition, with the tags fully intact. Products that are used, worn, washed, or damaged, or that have missing or detached tags, will not be accepted for exchange.
- Tag Integrity:
- Any attempt to remove, replace, or alter the tags on the product will be viewed as a violation of our policies. This applies to all exchanges for damaged or incorrect items. Keeping the tags intact is essential for exchange eligibility.
- Unboxing Video Requirement:
- Customers must provide a clear unboxing video where the product and all tags are visible. This serves as proof in the event of a damaged or incorrect item exchange. Videos with missing or blurred tags will not be accepted as valid proof.
We strongly recommend that customers do not remove the product tags until they are completely satisfied with their purchase. This ensures that if an issue arises, the exchange process can be handled smoothly.